Shipping policy

Shipping Policy

-Please Select your preferred Delivery Location at check out. For Dubai we Deliver teh same day if you order until 4 pm. 

Return Policy 

Our refund policy

If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

- Turquaz Gourmet is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.

- Products faulty on arrival and non-repairable.

- Products are lost in deliveries.

- Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.

- Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.

- We would refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.

- Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

- 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables (cartridges, blank tapes, CD’s or DVD’s) and accessories (cables, chargers, batteries...) are still sealed, refund can be granted upon Turquaz Gourmet approval within 7 days after delivery. However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

Delivery charges

Below than 100 Aed Purchase our delivery charges 30 Aed. 

RETURN PERIOD

- You have up to seven (2) days from the time you get an item to return it as long as it is undamaged and in the same condition as when you received it.

We are aware that it is possible to change your mind after making an online purchase if you have not yet received the product. In this case, you may still be able to cancel your order.